Firmware Update
As with most modern devices, there are times when we release updates to the firmware of VOLO controllers. It is recommended that you use the latest released version of firmware at all times - this will ensure that you have the latest features and bug fixes.
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When there is a firmware update available to one or more of your controllers, they will be highlighted to you in the VOLO Notifications Centre.
Preparation​
Before initiating a firmware update, please review this section to ensure you are prepared and any disruption to end users is minimised.
The process of updating roughly follows the steps below:
- Data Transfer - sending the new firmware file to the controller
- Copy/Reset - the controller resets and copies over the new firmware, erasing all settings in the process
- Reinstate - the controller connects to the cloud and downloads all previously configured settings
During step 2 and 3, the controller will not be fully operational and local disruption should be expected on site.
caution
There will be some downtime during a firmware update. Be sure to work with Site Managers or other stakeholders to manage and minimise any disruption caused to end users.
Most firmware updates will automatically perform a Hardware Reset and a full reinstate to download all configuration settings.
Until these settings are downloaded, no access permissions will be operational on the controller or attached doors/readers.
How to Update Firmware​
There are two methods of updating the controller firmware, which are described below.
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We advise updating one controller at a time.
Whichever method used, you should always start by updating Master Controllers first, before then working through any attached Expansion Controllers.
Local Update - Using the Installer Tool​
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This will be the fastest method of updating the firmware, but requires that you connect directly to the controller.
It is possible to update the firmware using the VOLO Installer Tool.
When a new firmware version is available, the installer tool software download will also be updated to contain the latest firmware. Once downloaded and installed, you should follow the instructions found on the Installer Tool page (linked above) and then select the 'Update Firmware' option.
Remote Update - Using the VOLO Website​
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This process takes longer but allows you to update the firmware without attending site.
Alternatively, you can update the controller firmware remotely, through the VOLO website. This can be initiated through the VOLO Notifications Centre.
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The time required to download the firmware will vary depending on the type and quality of connection (modem/Ethernet).
On a good connection, you should expect the download to take around 10 minutes, but with a poor or intermittent connection the download could take upwards of 30 minutes.